Refunds & Returns

At Edge Workshop, we take pride in the quality and craftsmanship of our work and products.

For all return or refund enquiries, please contact us at design@edgeworkshop.com.au 
or send an enquiry through our contact form.

Due to the nature of our products, especially those made to order or custom-designed, we kindly ask customers to read the following policy before initiating a return or refund request.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom Orders

Custom orders cannot be changed or cancelled once production has begun. Please contact us design@edgeworkshop.com.au as soon as possible to amend order specs.  Please note we don’t accept changes after 3 business days of order being placed.

All custom-designed pieces are made to your specifications and are non-refundable unless faulty or damaged in transit.

This includes made-to-measure gates, fencing or feature panels, and bespoke wall art. Please double-check your order details, measurements, and design approvals before production begins.

Standard Items

For standard, non-customised products, returns may be accepted within 14 days of delivery if the item is unused, in original condition, and in its original packaging. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

Lead Times

All custom products are made to order. Please allow 3-5 weeks lead time for your order to be completed. We will update you as soon as your order is ready for shipping or collection.

Contact Us First

Before returning any product, please contact our customer service team at design@edgeworkshop.com.au or via phone on (08) 9446 5028. We’ll guide you through the next steps and confirm whether your item is eligible for return or exchange. Unauthorised returns may not be accepted.

Return Shipping Policy

Return shipping is the responsibility of the customer, unless the item is faulty or an error occurred on our end.
We recommend using tracked shipping, as we are not liable for items lost in return transit.

Non-Returnable Items

The following items are not eligible for return: custom-designed products, installed or used items, and products damaged due to misuse or mishandling.

Refund Method

Approved refunds will be processed to your original payment method within 5–10 business days.